At Vogutura, we want you to be completely satisfied with your London-inspired fashion pieces. If for any reason you’re not happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items, provided they are:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging
Please note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any pierced jewelry (if offered). These items are final sale unless faulty.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Initiate your return request within 15 days of receiving your order by emailing our London team at [email protected] with the subject line “Return Request – [Your Order Number]”.
  2. Include the following details in your email (or use our template below):
    • Your full name
    • Order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  3. Wait for approval – Our team will respond within 2 business days with return instructions.
  4. Package your return securely in the original packaging if possible.
  5. Ship your return to our London address using a tracked service (we recommend keeping proof of postage).

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, Mastercard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider

Exchange Process

For exchanges:

  • We’ll ship your replacement item within 2 business days of receiving your return
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • You’ll receive tracking information via email

Return Request Template

Use this template to request your return or exchange:

Subject: Return Request – [Your Order Number] Dear Vogutura Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item(s) for return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund to original payment method / Exchange for [Product Name, Size, Color]] Please advise on the next steps. I look forward to your response. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Return Address

All returns should be sent to:

Vogutura Returns
79 Kinnerton St
London, GB EC4X 7MJ
United Kingdom
Important: We recommend using a tracked shipping service as we cannot be responsible for items lost in transit. For your protection, consider purchasing shipping insurance.

If you have any questions about our returns policy, our London-based style advisors are happy to help at [email protected].