Welcome to Vogutura’s FAQ section. We’ve compiled answers to the most common questions about our London-inspired fashion, delivery services, and shopping experience. Can’t find what you’re looking for? Our style advisors are always happy to help at [email protected].

About Vogutura

What is Vogutura’s style aesthetic?
Vogutura offers contemporary London-inspired fashion for the style-savvy woman. Our collections feature effortless elegance with pieces ranging from blouses & shirts, dresses, skirts, T-shirts, to versatile tops perfect for building a capsule wardrobe.
Where is Vogutura based?
Our boutique is located at 79 Kinnerton St, London, GB EC4X 7MJ, but we proudly serve fashion lovers worldwide (excluding some remote areas).

Product Questions

What sizes do you offer?
Our collections feature a range of sizes to suit different body types. Please refer to individual product pages for specific size charts and measurements.
Are your products true to size?
Our items follow standard UK sizing. We provide detailed measurements for each product to help you find your perfect fit. When in doubt, our style advisors can offer sizing recommendations.
How do I care for my Vogutura pieces?
Care instructions vary by fabric and design. Always check the care label inside your garment. Generally, we recommend gentle washing and avoiding high heat to maintain the quality of your London-inspired pieces.

Ordering & Account

How do I create an account?
You can create an account during checkout or by visiting the registration page. Having an account lets you track orders, save favorites, and enjoy faster checkout.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
🚚 Standard Shipping – £12.95 via DHL/FedEx (10-15 business days after dispatch)
🎁 Free Standard Shipping via EMS for orders over £50 (15-25 business days after dispatch)
How long does delivery take?
After 1-2 business days for order processing:
• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days
Express options are available for faster delivery.
Do you ship to my country?
We ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure, please contact us with your location for confirmation.
Will I have to pay customs fees?
For international orders, local customs duties may apply upon delivery. These fees are the customer’s responsibility and vary by country.
How can I track my order?
You’ll receive tracking information via email once your package leaves our London boutique. Use this to monitor your delivery in real-time.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original condition. Please visit our Returns page for full details.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll guide you through our simple process.
When will I receive my refund?
Once we receive and process your return, refunds are issued within 5-7 business days to your original payment method.
Do you offer exchanges?
Currently, we process returns and new orders separately for the fastest service. Simply return the unwanted item and place a new order for your preferred piece.

Contact & Support

How can I contact customer service?
Our style advisors are available at [email protected] to assist with any questions about our products, delivery, or your order.
What are your customer service hours?
Our London-based team is available Monday-Friday, 9am-5pm GMT. We aim to respond to all inquiries within 24 hours.

Still have questions? Explore our latest collections at www.vogutura.com or reach out to our friendly team. We’re committed to bringing London style to your doorstep with seamless service.